Related Tickets by Custom Fields for Zoho Desk

Related Tickets by Custom Fields for Zoho Desk

Being able to view tickets that have the same custom field value as the current ticket helps agents provide better, faster, and more personalized customer responses. For example, you might want to view tickets with a similar custom field value as 'forgot password' to provide the current ticket with the best and most recent solution. This extension allows you to add up to 5 custom fields to a layout or a department.
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