Working with Activities in Zoho Desk
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The Activities module is where you can create and keep track of all the tasks, calls, and events. Each activity has vital information on the start time, duration, priority level, status, and other parameters that can be accessed from within an activity.
Tasks
Tasks are your to-do list in Zoho Desk that enables you to stay right on top of your customer tickets. They can be stand-alone or associated with tickets. Tasks ensure various actions get done in a time-bound and orderly manner within your help desk. For example, if you know you are supposed to fix a bug for a customer, you would create a task such as Fix Bug.
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