Using Zoho Projects Integrations

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The Zoho Projects integration allows you to create tasks and submit issues for a Project from inside your help desk tickets. You can learn how you can go about doing both of these in this article.

Prerequisite:

You (or your support administrator) must have configured the Zoho Projects integration in your help desk.

Integrations in Zoho Desk

Creating a Task for a Project from Zoho Desk

1. You can create a new task for a Project from inside a ticket in Zoho Desk. This task created inside a ticket can then be synced with Zoho Projects.
   

To create a new task:

1. Go to the ticket you'd like to create a task.
   
2. Click the More Actions icon (  ) at the top right corner of the ticket.

Click Create Task from the drop menu.

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Notes:

The task fields such as subject, description, and due date will stay in sync with its equivalent in Zoho Projects.

You can also delink tasks under the Activities module.

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