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  Yes, when a customer has sent more than one e-mail for an issue with different details in each mail, then you can merge these requests into one and work on a single request. You can even merge two requests from different contacts if need be. To learn ...

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• Can I move request from one Department to another Department

  Sorry, currently you cannot move Requests from one Department to another Department on the fly. You have to forward the request to another Department.