Can I merge two requests?

Can I merge two requests?

Yes, when a customer has sent more than one e-mail for an issue with different details in each mail, then you can merge these requests into one and work on a single request. You can even merge two requests from different contacts if need be. 

To learn more about merging two or more requests, please click on this link
    • Related Articles

    • one, two, three

      one, two, three sm,f d,mf dsmf
    • Can I sort the requests in the requests homepage?

      Certainly. You can sort the requests in either ascending or descending order for a selected option. There are various options for sorting requests namely, Request ID, Subject, Status, Priority, Contact Name, Request Owner, Due date, Recent thread, ...
    • Can I delete all requests in a single click?

      Certainly. You can mass delete Requests in Zoho Support. You can delete a maximum of 50 requests in a single click. To carry out this action, Goto to Request module in support portal. Set the records per page view to show 50 Requests. Check select ...
    • test one two

      testing
    • Can I restrict an agent from deleting Requests?

      Yes, you can restrict certain agents from deleting the requests by setting up permissions in the respective agents profiles. Please goto Setup >> Admin Settings >> Profiles. In the Profile setting page, edit the profile and uncheck the Delete ...