Can I move request from one Department to another Department

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• Can I move a solution from one topic to another topic?

  Yes, you can move solutions from one topic to the other. Click Solutions tab > Select solutions you want to move > click Move To option.

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  Another article

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• Can I split a request to work on a new issue filed by a customer?

  Yes, you can split a customer's reply as a new request. Say, you respond to a customer's request and resolved his issue1. He then thanks you and emails you about another issue2. In this case, you can split this issue2 as a new request and assign it ...