No requests can be found in Time Left Queue. What could be the issue?
Requests in the Time Left Queue would be shown only when you had set Due Date/Time either through Workflow Assignment Values or SLA.
To setup Due Date Time based on a specify criteria, Goto Setup > Workflow Settings > Workflow rule > Create rule
with a criteria and Save the Workflow Rule.
Create New Workflow Assignment Value with Due Date Time.
Or
If you want to create Due Date Time using SLA, Goto Setup > SLA Settings > Specify criteria to match and setup Due
Date Time.
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How to configure Time Left Queue?
Time Left Queue works only if you setup Due Date/Time either through Workflow Assignment Values or SLA. To setup Due Date Time based on a specify criteria, Goto Setup > Workflow Settings > Workflow rule > Create rule with a criteria and Save the ...
Can I sort the requests in the requests homepage?
Certainly. You can sort the requests in either ascending or descending order for a selected option. There are various options for sorting requests namely, Request ID, Subject, Status, Priority, Contact Name, Request Owner, Due date, Recent thread, ...
Can I merge two requests?
Yes, when a customer has sent more than one e-mail for an issue with different details in each mail, then you can merge these requests into one and work on a single request. You can even merge two requests from different contacts if need be. To learn ...
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