Can I change the 'Created date and time' of a record?

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• How to configure Time Left Queue?

  Time Left Queue works only if you setup Due Date/Time either through Workflow Assignment Values or SLA. To setup Due Date Time based on a specify criteria, Goto Setup > Workflow Settings > Workflow rule > Create rule with a criteria and Save the ...

• No requests can be found in Time Left Queue. What could be the issue?

  Requests in the Time Left Queue would be shown only when you had set Due Date/Time either through Workflow Assignment Values or SLA. To setup Due Date Time based on a specify criteria, Goto Setup > Workflow Settings > Workflow rule > Create rule with ...