Global Reports help you make informed decisions by providing a holistic view of the activities across departments. However, unlike regular reports, the permission to access Global Reports is, by default, given only to the administrators of Zoho Desk. ...
You can hide fields using Field Level Security. Goto Setup > Admin Settings > Field Level Security Select the profile name, module and uncheck the fields you want to hide and Save. To create Profile Goto Setup > Admin Settings > Profiles > Add New ...
Map Dependency Fields allows you to create dependencies between two pick list fields. For example, let us say you have a field called "Issue Type" and the options for this field is "Software, Computer, Printer, etc". Let us say you have another field ...