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Why are my agents not able to create or access Global Reports?
Global Reports help you make informed decisions by providing a holistic view of the activities across departments. However, unlike regular reports, the permission to access Global Reports is, by default, given only to the administrators of Zoho Desk. ...
How do I create a read-only ticket view?
List views are used to group tickets based on a defined set of criteria so that you don't have to go through all the tickets in the application. For example, you can view a list of unassigned tickets or tickets that fall overdue in the next 24 hours. ...
How do I create a read-only ticket view?
List views are used to group tickets based on a defined set of criteria so that you don't have to go through all the tickets in the application. For example, you can view a list of unassigned tickets or tickets that fall overdue in the next 24 hours. ...
Can I view the history of a request?
Yes, you can view the history of a request in Zoho Support. You can learn how a request has been handled or the activities carried out from addition to closure of a request. To view the history of a request, do the following: Open any request from ...
Can I create a custom request view apart from default ones provided?
Yes. You can create a custom view apart from the default views provided. Please follow the steps listed below to create a custom view. Move the pointer near to the View button and click