How do I create a read-only ticket view?

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• How do I create a read-only ticket view?

  List views are used to group tickets based on a defined set of criteria so that you don't have to go through all the tickets in the application. For example, you can view a list of unassigned tickets or tickets that fall overdue in the next 24 hours. ...

• Can I create a custom request view apart from default ones provided?

  Yes. You can create a custom view apart from the default views provided. Please follow the steps listed below to create a custom view. Move the pointer near to the View button and click

• Answering your first ticket.

  Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...

• How to create my Open Potentials View?

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• How to create my Open Potentials View?

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