What is the difference between Role and Profile?

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• How do I re-name Role or delete the Role?

  To re-name or delete a Role, Goto Setup > Admin Settings > Roles > Move your mouse pointer over Role and select Edit or Delete option. Refer Roles for more help.

• What is a Profile?

  Profile function controls the permission to modules, records and various utilities, such as import, export, send email, mass update etc. Support Reps associated to the profile can access the functions that are assigned to them. For more info, refer ...

• How can I create a new role and assign it to a support rep?

  You can create a new Role by following the steps mentioned below. Click Setup > Admin Settings > Roles. In the Roles page, click the New Role icon. In the New Role page, do the following operations: Role Name: Specify the name of the role. Reports ...

• What is a Role and how is it Useful?

  Roles enable you to set up your organization-wide hierarchy such that users at higher hierarchy can always access all the records of lower hierarchy. For example, Team leaders can access all the Support Agent records where as Support Agent can access ...

• Why can't my colleagues see my profile picture?

  You can personalize your help desk profile by uploading a photo that is visible to other users both in Zoho Desk and other Zoho services. To set the profile picture and to make sure it is visible to everyone, kindly follow the steps below: 23243434 ...