You can personalize your help desk profile by uploading a photo that is visible to other users both in Zoho Desk and other Zoho services. To set the profile picture and to make sure it is visible to everyone, kindly follow the steps below:

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1. Log in to your Zoho Desk account. 
2. Click on your profile icon in the upper-right corner.
   
3. Click Zoho Account at the bottom of the profile window.
   The Zoho Accounts page opens in a new tab.
4. Click on the photo avatar from the middle of the Zoho Accounts page.
   
5. Click Upload a photo from your computer to upload a photo.
   
6. Choose who can see your photo under Photo View Permission.
   
7. Click Upload.