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How can I delete a Support Rep in Zoho Support?
In Zoho Support you cannot delete a Support Rep from the system. However you can Deactivate a Support Rep. Follow the steps mentioned below to Deactivate a Support. Log into the Zoho Support with System Administrator's permission. Click Setup > Admin ...
What is a Support Plan?
Support Plan is an essential credential in defining the level of service offered to the customers from the Support team. Example for support plans: You can create support plans like Diamond, Gold and Silver Customer to provide support as per the ...
What is Customer Support Portal?
The Customer Support Portal is a dedicated support area that allows your customers who wish not to contact the helpdesk due to reasons like long call queue and delayed e-mail response.
How can I add a Support Agent?
To add support agents, Goto Setup > Admin Settings > Support reps > Add Support Rep. Once you add a Support Rep, an invitation e-mail with the confirmation link would be sent to them. On confirmation, Support Rep is associated into your ...