What is Customer Support Portal?

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• How do I join a portal user to my organization customer portal?

  Once you have created a new "Portal User" (Goto Setup--->Customer Portal Settings--->Customer Portal Users), an invitation e-mail would be sent to the Portal User with a confirmation link. When the Portal User confirms by accessing the link, they can ...

• Can I re-invite a Customer Portal user?

  Yes, you can re-invite your Customer Portal user if they have not accepted their first invite. To carry out this function, Goto Setup in Zoho Support > Customer Portal Settings > Customer Portal Users. In the Customer Portal Users page, you can find ...

• Can I customize the look and feel of the portal?

  As of now, you're not allowed to change the color or the theme of the Customer Support Portal. However we are currently working on this feature which would enable you to change the CSS of the Customer Portal page.

• How can I add a Widget in the Customer Homepage?

  To add a widget in the Customer Home page, follow the steps given below: Log into Zoho Support. Click Setup > Customer Portal Settings

• What happens when the Portal access setting is set to "Only Registered Customers"?

  When the portal access is set to "Only Registered Customers", The customer portal URL redirects the customer to the Zoho Support login page. The entire portal is accessible only if the customer registers and logs into the account. The customer once ...