What are the different types of search options in Zoho CRM?

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• Can I add more options to Request Status Field?

  Yes, you can add more options to Request Status field. Goto Setup >Request Settings >Field list >edit Status field--->add more options and Save.

• Can I customize search? Need to add more fields for search?

  Yes, you can customize your search. Goto Setup >Tab Settings >Search Layout >select the module/tab >edit and select the fields that you would like to search. Please Note: You cannot select more than 6 fields.