Related Articles
How do I publish web form in my website to capture customer requests?
To generate "Web Form", Goto Setup > Request Settings > Web-to-Request form. Follow the steps, generate the html code and embed the form in your website. For detailed help, refer Web-to-Request Form.
How do I insert values from my Request form in Email Template?
When creating a new e-mail template, select the module from Available Merge Fields, which lists the available fields in that module. Select a field to populate Copy Merge Field Value. Copy the html code and paste it in the E-mail template body and ...
Can I capture requests directly from my website?
Yes, you can capture requests directly from your company's website. Zoho Support allows you to build web-to-request form following which you can edit the HTML source in your favorite editor, test them thoroughly and publish in your website. To learn ...
What is Workflow ?
Workflow helps you automate your support process. With workflow, you can assign tickets based on set criteria, set due dates based on priority, create task, send notifications & update fields. Repeated work which are carried out manually can be ...
What are Workflow Rules, Workflow Alerts, Workflow Tasks & Workflow Assignment Values?
Workflow Rules Workflow Rules help you specify when a workflow should be triggered & when it should be executed ( based on criteria ). For more details about Workflow Rules, refer http://www.zoho.com/support/help/workflow-settings.html#wf-rules ...