923439 The Activities module is where you can create and keep track of all the tasks, calls, and events. Each activity has vital information on the start time, duration, priority level, status, and other parameters that can be accessed from within an ...
To set permissions to access Customer Portal, Please do the Following: Goto Setup > Customer Portal Settings > Customer Portal Access Settings. Choose from the two options listed below.
You can set Priority for requests based on conditions, Workflow Rule and Workflow Assignment Values. Goto Setup > Workflow Settings > Create a workflow rule. Then create a workflow assignment value and associate that to the Workflow Rule. For ...