Auto translate.. Customer can able to raise a ticket to ZohoCorp when a Reply failed with a single click. We'll fetch ticket details from there.So, We can debug and assist them.It's already available in live (Support). Now we implemented for agent ...
Yes, you can update a particular field using WorkFlow Assignment Values. Goto Setup > Workflow Settings > Create a workflow rule. Then create a workflow assignment value and associate that to the Workflow Rule. For detailed help to create workflow ...