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Can I disable Log a call option for selected users?
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Auto translate.. Customer can able to raise a ticket to ZohoCorp when a Reply failed with a single click. We'll fetch ticket details from there.So, We can debug and assist them.It's already available in live (Support). Now we implemented for agent ...
Add Edit and Delete Calls
Calls are the most important of all customer support activities. The phone is where customer issues are received, and it is usually where they’re closed. So it is essentially an activity that must be logged. Call logging is essential to precisely ...
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The Customer Support Portal is a dedicated support area that allows your customers who wish not to contact the helpdesk due to reasons like long call queue and delayed e-mail response.
English : Understanding Response and Resolution Times in SLAs - English
It is sensible for your customers to expect that you resolve their tickets within a reasonably acceptable time. If not for a solution, a quick response to their email or a call back to their phone will do. While it is indeed important for your team ...