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How do I add Customer Portal for my organization?
Customer Portal is automatically enabled if you add Portal Users. To add portal users: Goto Setup > Customer Portal Settings > Customer Portal User > Add Portal User. Also, you can add a contact as portal user. Just open an added contact and click ...
Customer supervision tickets
Customer supervision tickets. Test tickets.
What is Customer Support Portal?
The Customer Support Portal is a dedicated support area that allows your customers who wish not to contact the helpdesk due to reasons like long call queue and delayed e-mail response.
How can I set permissions to access Customer Portal?
To set permissions to access Customer Portal, Please do the Following: Goto Setup > Customer Portal Settings > Customer Portal Access Settings. Choose from the two options listed below.
How to identify your customer touchpoints
Touchpoints are any customer interaction with your business, both online and offline. Social media advertisements, Google AdWords, third-party referrals, or direct visits to your website are online touchpoints. Television and radio advertisements, ...