The Customer Support Portal is designed with a Right Side Customization panel in which you can add sections based on your needs. Moreover, you are provided with a default section which is pre-defined as Contact Info. This Section can be edited to ...
You can add up to 3 Support Agents during the Professional & Enterprise 15 day Trial. Once the Trial is expired, "Primary Contact" under Company Details will only have access to the system.
A new request can be added in 5 unique modes. 1. Manual Addition: When your customer lodges an issue over phone, the support rep tending to the customer can manually add a request by filling the Add-Request form.. 2. Via E-mail : Your customers can ...