Can I hide fields from help center users when they submit a new ticket?

• Related Articles

• Can I hide fields for Support Agents?

  You can hide fields using Field Level Security. Goto Setup > Admin Settings > Field Level Security Select the profile name, module and uncheck the fields you want to hide and Save. To create Profile Goto Setup > Admin Settings > Profiles > Add New ...

• How can I hide fields to Support Agent?

  To hide fields, Goto Setup >Admin Settings >Field level security >select the module > Profile Now, check/un-check the fields that would like to show to the Support Agent associated with that profile and save the settings. For more help refer, Field ...

• How can I hide, restrict fields in Customer Portal?

  To hide/restrict fields in Request Form in Customer Portal, Goto Setup > Admin Settings > Field Level Security >select Portal as profile and enable/dis-able fields that would you like to show up in Request Form.

• Answering your first ticket.

  Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...

• New - Related Tickets by Custom Fields for Zoho Desk

  Being able to view tickets that have the same custom field value as the current ticket helps agents provide better, faster, and more personalized customer responses. For example, you might want to view tickets with a similar custom field value as ...