Yes, you can create pre-defined Request Templates with pre-defined set of values in the Request form fields. Customers or Support Agents can quickly select the Request Template for further action. To add new Request Template, Goto Setup >Templates ...
To create a new template, open the email composer, type the content of the template in the compose area, and click the drop-down next to Save Draft. From the listing, select Template. The content that you added will now be saved to the Templates ...