Can I change a Support Reps e-mail address?
Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only.
To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. This would send a confirmation e-mail to the newly entered E-mail address.
On confirmation, you can login back again to My Zoho Account and make the new Email ID as your primary ID.
Related Articles
My Support Agent did not receive invitation e-mail
If your Support Rep did not receive the invitation e-mail to join your organization, you can re-invite the Support Rep. Goto Setup > Admin Settings > Support Reps > Select a Support Agent > Click Re-Invite button. This triggers another invitation ...
Can I automatically assign Support Reps to Requests?
Yes, you can assign Support Reps automatically with a condition, by using our Workflow Settings. Goto Setup > Workflow Settings > Create a workflow rule. Then create a workflow assignment value and associate that to the Workflow Rule. Refer Workflow ...
How to change the suffix of my support email address?
The "mycompany" part of the email address represents the portal name that you initially signed up with. It is a one-time process, and you cannot modify this email suffix although you can update the portal name at any point in time. Nevertheless, if ...
How can I restrict mail sending option to a support rep?
You can restrict support reps from sending e-mails in Zoho Support. This feature is profile based,
How do I restrict mail sending option to a Support Rep?
You can setup a new Profile by restricting mail sending option and associate the Profile to Support Reps. To create Profile, Goto Setup > Admin Settings > Profiles >Add new profile >and un-check the Mail Send option and Save the Profile. Goto Setup > ...